Answers to Frequently Asked Questions

Hello and welcome!

Thank you so much for your interest! We have assembled a list of Frequently Asked Questions so that you can get an answer as soon as you need it.

If your question is not answered below OR the troubleshooting suggestions do not work, please shoot us an email at seminars@turningpointseminars.com. We strive to answer within one business day. Please do not send administrative or technical questions to Monika.

PRO TIP: Find likely answers to your questions by scrolling down OR by pressing the “Command” key at the same time as the “F” key. A new “Find” box will appear, into which you can enter key words. You will be taken directly to those sections that focus on your requested topic. Press the downward arrow to advance through the results of your search.

Refund and Extension Policy

  • Because all login information is sent at the time of registration, we are unable to issue refunds for any reason.

  • Due to platform limitations and copyright restrictions we are unable to accommodate requests for extensions to either the recordings or the quiz.

  • We do not offer credit for future classes.

  • Please plan ahead and start early to get the most out of the course and ensure unforeseen circumstances will not prevent you from completing the course. Reminder emails with explicit details are sent to facilitate success.

  • We strive to be transparent, consistent, and fair with our policies. Thank you for your understanding and effort.

Need More Time!

  • Of course we all want more time with this material! It is so good!

  • It is important to note that these webinars actually provide more time with the material than conventional, in-person seminars that last for only a weekend. By the numbers: 2 days to glean everything you can in marathon sessions vs. 37 days to watch in the convenience of your own home.

  • This format gives students the best seat in the house and allows for more engagement. Students can watch and re-watch, hit pause and rewind, and take extensive and accurate notes. Students can implement new techniques in the clinic and later review the material to verify and refine. Students can attend the Q&A sessions and/or ask questions via email to check their understanding. Such engagement with the material is impossible during in-person seminars, at which recording is not allowed either.

  • What’s more: The webinar format saves time because it eliminates the stress and added expense of travel. Ultimately, this format maximizes learning because you have a front row seat for curated and edited treatment demonstrations, as well as concise expert lectures.

  • Ultimately, we are unable to offer more time because we follow a strict copyright agreement with Kiiko that defines how long the material may be offered. In addition, we are a small operation and our current platform allows us to have only so much material in rotation at one time. The current timeframe honors our agreement with Kiiko and allows us to offer more great material!

Trouble Registering for Course

  • For best results, use either Firefox or Chrome as the browser AND use a computer, not your phone.

  • If the promotional email link is not working, register directly on our website: https://turningpointseminars.com/acupuncturewebinars.

  • If you are still having trouble with clickable links, you can copy and paste the address above or go directly to the “Webinar Registration” page of our website.

How is the Course Organized?

  • Our courses are a unique hybrid of live and recorded materials.

  • We do not offer in-person webinars. Visit Kiiko’s website and you may find information about in-person classes.

  • Expert Treatment Protocols by Kiiko and illuminating Lectures by Monika are available in the class “showcase” on Vimeo. Students can watch and re-watch these recordings at any time for the duration of the course.

  • Live Question and Answer sessions enable students to direct specific questions to Monika related to course content. These live sessions happen via Zoom. Attendance is not taken at these sessions. They are recorded and uploaded to the course showcase within a few days so that all students can benefit from the discussion even if they could not attend.

  • Handouts designed specifically for the course and relevant textbook Reading Assignments are not required reading, but they help the student navigate the material and dig deeper.

  • Ultimately, success in the course depends on the individual student, who must engage in self-guided study to get the most out of the course.

How Do I Earn Credit for the Course?

  • Enrolled students must pass a 10-question QUIZ with 70% score by the deadline to receive state CEUs and/or NCCAOM PDAs. The quiz may be taken an unlimited number of times to receive a passing grade.

  • It is not necessary to watch all of the videos or scour the reading assignment to pass the quiz. In order to prevent unforeseen circumstances from interfering, it is better to take the quiz as soon as possible because no extensions are granted for any reason.

  • The live Q&A sessions are recorded, uploaded to the course showcase of recordings within a few days, and then available to all registered students until the course closes.

Can’t Find Course Material

  • All information necessary to complete the course is sent immediately and automatically via the registration portal to the email address you used to register for the course.

  • Be sure to check the right email address. More than one student has checked the wrong one!

  • Search for the CONFIRMATION EMAIL with the subject line "KMS Acupuncture Webinar Information.” It contains links to access:

    • Showcase on Vimeo of recorded lectures and demonstrations

    • Q&A sessions on Zoom

    • Quiz

    • Reading assignment (as well as details for how to order textbooks)

    • Handouts

  • The RECEIPT for tax purposes is sent immediately and automatically after you register. The subject line is “Turning Point Seminars: Order Confirmed.”

  • Please check your Spam, Junk, Social, and/or Promotions folders!

  • Consider taking preventive measures to facilitate emails going to your inbox! See next section for ideas!

How Can I Prevent Course Material from Going to Spam Folder?!

  • SUBSCRIBE via our Home page!

  • ADD us as a Contact in your email!

  • CREATE an email Filter that explicitly routes our messages to your inbox and keeps our messages from going to Spam!

  • Visit our Webpage for detailed instructions.

  • Thank you for your efforts!


Trouble with Video Playback

  • Rest assured: We will NOT close access to the videos ahead of the deadline. If there is a widespread issue, we will notify all students and rectify the situation immediately. If you have not received such notification, please try the following troubleshooting suggestions first!

  • For best results, use either Firefox or Chrome. Safari and Explorer do not work as well.

  • Use a computer, not your phone.

  • If you must use your phone, download the Vimeo app AND ensure that your phone allows cellular data use for streaming OR that your WiFi connection is strong enough to support streaming.

  • You do not need to create an account with Vimeo to access the showcase of recordings. The link you receive in the confirmation email will take you to a simple “login” page that requires only the password.

  • If hyperlinked address to Vimeo does not work: Please try copying and pasting the address.

  • If you get password error messages: Copy and paste the password—and ensure that there is no space at the end of the password. Typos are most often the problem, unfortunately!

  • If connection is slow or buffering: Strengthen your network connection (e.g., avoid “dark” spots in your house, close all other pages or programs).

  • Log out of Vimeo and log back in. (NOTE: if you have taken previous webinars, an old password may be saved. Be sure to use the correct password.)

  • Please contact seminars@turningpointseminars.com if the problem persists. Please do not contact Monika with administrative or technical questions. Thank you.

Trouble with Handouts

  • Handouts will be available on the day the course opens.

  • They will be uploaded to Dropbox.

  • You do not need an existing Dropbox account and you do not need to create an account to access the handouts.

  • You will be able to download, save, and print the handouts directly from Dropbox.

  • The link and publication date for the handouts will be included in the confirmation email, which is sent immediately after registering with the subject line: KMS Acupuncture Webinar Information.

  • If you encounter difficulties, you may need to try a different printer. If the problem persists, you may need to enlist the help of a teenager or copy shop!

Ordering Diodes and Textbooks

  • Order diodes by sending an email to Kiiko at kiiko.m.acupuncture@gmail.com. Let her know how many pairs you want and include your name and shipping address. Medium size rings are a good start. She'll write back with details about price, payment, and delivery.

  • Get texbooks by contacting the publisher: J & R Graphics at (781) 871-7577 or kiiko@jrgraphics.biz. Please allow 7-10 days for delivery.

Worried About Quiz

  • The quiz has only ten questions, may be taken an unlimited number of times, and 70% is a passing grade.

  • Most students pass on their first try in under ten minutes, so don’t stress! You do not need to watch all of the videos to take the quiz, so take it as soon as possible to prevent unforeseen circumstances from interfering with your success!

  • In order to receive credit for the course, students MUST pass the quiz by the deadline.

  • Due to platform limitations and copyright restriction, no extensions will be granted for any reason. We strive to be transparent, consistent, and fair with our policies. Thank you for your effort and understanding.

Which Quiz Should I Take?

  • Two versions of the quiz (with the exact same questions) have been generated because two states do not accept NCCAOM-approved courses for re-licensure.

  • Most states and many countries accept NCCAOM-approved courses for re-licensure. Please verify requirements with your board directly.

  • All students who take either version of the quiz will receive an NCCAOM certificate.

  • If you are licensed in Florida, take the “Florida” version and use the “Florida” CEU certificate for re-licensure. We submit the roster of students to the Florida Acupuncture Board within ten days of course closure.

  • If you are licensed in California, please take the “California” version and use the “California” CEU certificate for re-licensure.

  • If you are licensed in both California and Florida, please take both versions so that you will receive two certificates that you can submit for re-licensure to the respective states.

  • If you are licensed in ANY other state or country, please take the “California” version. The “California” CEU certificate you receive is a record of course completion for your files. You will submit the NCCAOM certificate (which is sent by email within 10 days of course closure) for re-licensure.

  • If you make a mistake when entering your name or license numbers during registration, please re-take the quiz with the correct information—and let us know of the error. We will delete the first attempt.

Need Certificate

  • State CEU certificates are sent automatically and immediately after you finish the quiz. Search your inbox, junk, social, and promotions folders for the subject line "Completed quiz" to locate.

  • NCCAOM PDA certificates are sent within ten days of course completion. Search for the subject line: “Congratulations! Here is your NCCAOM PDA Certificate of Completion."

  • Diplomates can retrieve their certificates directly from NCCAOM's website (Click Login-->Certification button-->Enter Username & password-->Diplomate Benefits-->My Learning-->Download).

  • If you are NOT a Diplomate and you cannot find your certificate in your spam folders, please contact us! We can retrieve certificate for you.

  • Please download, save, and print certificates immediately.

Continuing Education Credits

  • Every student who passes the quiz by the deadline will receive an NCCAOM certificate within ten days of the last day of the course.

  • Most states and many countries accept NCCAOM certificates for re-licensure. Please contact your licensing board for verification of requirements.

  • Two states (i.e., California and Florida) do not accept NCCAOM PDAs for re-licensure and have established their own licensing boards. We secure CEUs for California and for Florida so those students can earn credit and students will submit these CEU certificates for re-licensure.

  • if you are licensed in any other state and many other countries, you will submit the NCCAOM certificate for re-licensure. However, please contact your board to verify requirements.

  • We submit the student roster to CE Broker on behalf of Florida students within ten days of the last day of class.


Certificate Course in Matsumoto/Nagano Style

  • Every course offered by Turning Point Seminars earns credit toward a certificate that acknowledges 150 hours of intensive study.

  • In order to earn the certificate, students must take the Foundations course. You do not need to take the Foundations course first. Students of every level of study can benefit from this course.

  • Please note: This certificate is not a certification. Currently, there is no certification in Kiiko Style Acupuncture.

  • Every provider who completes 150 hours will be invited to list themselves in a Directory that includes contact information for providers from all over the world.

  • We keep a record of every course you take and notify you when you have earned 150 hours and when your certificate is ready.

  • When classes were offered in person, the certificates were awarded at an informal but joyful celebration. Now, they are generated in Oregon, mailed to California for Monika’s signature, delivered to Massachusetts for Kiiko’s signature and Master Nagano’s beautiful chop, and then they are scanned and emailed to you. The original can also be mailed. It takes a bit longer than it used to, but certificates have been sent to students all over the world, which was unthinkable before we began offering online classes!

  • Courses offered by other continuing education providers (even those in which Kiiko is the presenter) do not count toward the certificate. Because we are a small operation, we are simply unable to evaluate such records. Thank you for understanding.

  • Currently, we offer one class at a time. We do not offer courses on demand or in-person courses. We have only repeated one class so far (i.e., the Foundations class) so each class has been developed from scratch and our format has changed radically since our first webinar in 2020.

  • For more information about the certificate, please visit: https://turningpointseminars.com/certificate-course.

Directory of Practitioners

  • Everyone who has completed 150 hours with Turning Point Seminars is invited to upload a profile to our Directory of Practitioners from all over the world.

  • We send invitations by email once you have completed 150 hours and your certificate is ready for delivery.

  • Students from at least 31 countries and 46 states have earned 150 hours.

  • If you want to refer a patient to a practitioner in Brazil or Boston and beyond, the Directory is your resource!

Future Course Calendar

  • Currently, we offer one course at a time and course material is available 24/7 during a specified timeframe.

  • Because of Kiiko’s discoveries are ongoing and her style so dynamic, it is not always easy to establish a yearlong calendar in advance.

  • Be sure to join our mailing list by subscribing from our home page, or contacting seminars@turningpointseminars.com.

  • Like us on Facebook and follow us on Instagram to learn about future classes—and get the occasional discount!

  • We hope to expand the reach of KMS and have modest goals to increase the number of friends on social media. Thank you for helping us to spread the word by liking and sharing our posts!

New Students & New Acupuncturists Welcome!

  • Our unique HYBRID FORMAT means that students of all levels can benefit from the course. We deliver Kiiko’s latest clinical discoveries via a combination of live and recorded material, lecture and treatment demonstrations, as well as background textbook reading and handouts designed specifically for the course.

  • Every student starts where they are and each class contains effective strategies that can be used in the clinic immediately. Depending on your level of KMS knowledge, the number of strategies you incorporate into your practice from the course may vary.

  • The benefit of the webinar format is that students can revisit the material at their convenience--at home and in the clinic.

  • During each webinar, Monika is available for practice-specific questions by email and/or during the live Q & A sessions.

Copyright Notice

  • All of our course content (e.g., recordings, handouts, quiz, etc) is for use by enrolled students only. It is against copyright law to share or distribute or otherwise access any course material if you are not an enrolled student. If you receive any course information in error, we ask that you notify us immediately (seminars@turningpointseminars.com). Please do not access or distribute information if unauthorized to do so.

  • Students who are not enrolled in the course may not take the quiz and are not entitled to receive any state continuing education units (CEUs) or NCCAOM professional development activity units (PDAs).

  • Access to all course materials (including webinar, handouts, recording, and quiz) is limited to registered students and is subject to the following copyright restrictions: By enrolling in this class and downloading handouts you agree to the following: The seminar textbooks (“Textbooks”) used in the seminar today are Copyright© Kiiko Matsumoto and David Euler (“Authors”). The additional seminar materials (“Additional Materials”) used in the seminar are Copyright© Kiiko Matsumoto. ALL RIGHTS RESERVED. Anyone who is interested in utilizing the Textbooks in any way other than as learning materials for this particular seminar shall contact Authors for SPECIFIC WRITTEN PERMISSION BY BOTH OF THE AUTHORS. Anyone who is interested in utilizing the Additional Materials in any way other than as learning materials for this particular seminar shall contact Kiiko Matsumoto for SPECIFIC WRITTEN PERMISSION by her. The names of the Authors (alone or as part of another name) or any logos, seals, insignia or other words, names, symbols or devices that identify either author may not be used to endorse or promote products derived from the Materials / Textbooks WITHOUT SPECIFIC PRIOR WRITTEN PERMISSION. Specific permission from Kiiko Matsumoto is required prior to teaching any material from this seminar, the class handbooks or other materials published by Kiiko Matsumoto. I give permission for my image to be included in any recording made of this seminar that may be sold and distributed.